The Westin O'Hare - Rosemont

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I got most annoyed with the internet - the fact that I had to pay for it and it was very poor signal. Also, there are very few channels available on the tv beyond espn, news, and Hbo/Hbo2. But the service was very nice and I had a delicious steak dinner there :) So overall my experience was okay.

2nd time staying at the Westin. Great service and amazingly comfortable bed.

This is a very nice hotel and convenient to the Blue Line. BUT the WiFi in the room is very difficult to get to talk to you - very poor connectivity and when you finally get on they want $10 a day to use it. Also I had a room that would sleep 4 people and they left enough coffee for one cup! Actually that is not true they left a one cup packet of regular and a one cup packet of decaffinated.

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Not as elegant as most Westin's I have stayed in, but not bad for the price I paid.

Unadvertised parking fee that is very, very high for the area (lots of hotels near O'Hare have free parking). Then, when we are in a hurry to get out and catch our flight, the parking lot attendant refuses to accept the stamped ticket to exit, and we have to pay AGAIN. No time to argue with the attendant, get the manager, etc. We just have to suck it up and pay AGAIN. Needless to say, strongly recommend avoiding the Westin O'Hare.

The hotel was nice, but the hallways smelled. The supposed free shuttle was available, but driver seemed to busy to give rides and made it seem like a hassle.

I stayed with my family (2 kids), we enjoyed the pool, driving back and forth to the city was not too bad on the weekend. Only one restaurant outside within walking distance, no problems if you are driving.We booked a great deal that included breakfast and parking, that simplified everything.Would recommend.

This hotel has cut staff so significantly that services of appaulingly slow. Long waits to check in, lunch and dinner and in the Lounge. No apologies were given. Avoid this hotel the cab driver says that people always complain.

We had a wonderful stay. The bell staff were exceedingly helpful and polite. The breakfast selection was great and staff very accommodating. I wish we could have worked out extending our stay.

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Our stay was very nice, and it wasn't a bad walk to the convention center from the hotel. My only problem was that we had to pay for parking to stay at the hotel. That doesn't make any sense to me... I'm paying to stay at the hotel, why do I have to pay to park in their parking lot?

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Hotel staff was very gracious and helpful. Room and comfort level was excellent. The food and beverage offered at the hotel restaurant was extremely overpriced.

Probably my own fault but did not realize there was an additional charge of $25 a day for parking. Shoulda known better due to its close proximity to O'Hare but still not happy.

overall good exceptions with exceptions: mini bar racket (charges for items that were never taken $50 +) and phone system is not working properly (the presets do not connect to anything: operator, front desk, messages, etc.). Example: when I hit the "retrieve messages"...I was sent to one of the hotel employee's vioce mail...lol

the room was very clean and all the staff was very helpful and very nice. thanks keep up the great job.

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The hotel was immaculate, the staff was awesome, the food was more than expected, and my 2 sons loved the indoor pool.

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It was what you would expect from a high end hotel. Nice towels, comfortable bed, a nice TV. My only problem with expensive hotels is that they always charge for Wi-Fi in the rooms, although it is free in the lobby. But you cannot surf the net in your underwear in the lobby. I try to stay in lower priced places for the free in-room wireless.

Staying for a conference. Received good price through Hotels.com, shuttle was convenient to nearby train station and airport. Fairly lengthy commute to Wrigley and downtown though but that's an airport location trade-off, not much nearby. Hotel was clean and up to date and staff was courteous and knowledgable.

This hotel was outstanding in cleanliness, service, and price. However, I feel the reason we got such a good price was because we had to pay for a lot during our stay. The parking was $20 a day for hotel guests??? I thought that was way too much. I would rather them include that in my initial reservation cost than tell me I am going to have to pay $20 a day for parking. Also, room service pricing was unreal. The food was delicious, however, I paid $6 for probably 2 ounces of orange juice, no joke! Pool area and hot tub were great!

Parking adds $20 per day. A/C was not cool. Try Marriott Suites across the street.

The hotel was very nice and the location was great, within minutes from the airport. Parking is a bit pricey ($30 day)and the breakfast (buffet style) at the hotel restaurant was $71 for three people. The beds were soft and very nice at the end of a long day. P.S there is a great chicago pizza restaurant right beside (walking distance) this hotel.

This is a very nice hotel. We enjoy staying here as it is close to the CTA transportation. They have a nice pool and fitness center. You have to pay for internet which I feel should come included in the price of the room. We don't like the high prices for room service, not having a refrigerator that we could put things in. We didn't see any vending machines and they charge an excessive rate for the stocked refrigerator (which you can't put any personal items such as medications in). They do have a refrigerator for that but not in our room.

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I was very impressed with the quietness of the room. However, this place is dated a bit and the bathrooms need attention - soon. There are no (or very little) exhaust fans in bathroom cauisng the paint to peeloff the ceiling and encourage mold to grow on the pictures hanging on wall. The concierge was very helpful and nice and there is a business section that is free to use. We did not know there was a fee for putting your own drinks in the frig. but when we explained weour ignorance they did not charge us. The hotel is very close to the train station into Chicago and the hotels shuttle will drop you off there if you want.

hotel was within 2 miles of the airport - shuttle service was timely....staff was friendly. the hotel's pool and workout areas are very good - clean and good equipment. Be sure to visit Giordano's just around the corner for some great Chicago pizza.

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WOULD NOT STAY THERE AGAIN, RESTRAUNT LIMITED MENU. LOUNGE BAR CLOSED ALL WEEKEND. BREAKFAST NOT DELIVERED TO ROOM BEFORE CONFERENCE STARTED. STERILE ATMOSPHERE HAD TO LEAVE HOTEL TO EAT

Great beds and a great pool

Great for relaxing after a meeting, fantastic room with a veiw over the O'Hare. The fitness equipment was top notch, the pool was pleasant with a a slightly overheat hot tub. The staff were friendly. There is a great pizza place around the corner.

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paying to park in the Hotel parking lot was a little much. I could see if we did not spend the night there. and the internet service was very slow and should have been free to hotel guest.

Parking is a serious challenge at this hotel, for $20 per night the parking lot gate is not operational and with only two exits for a large event exiting this hotel is problematic.

When we checked in, we were extremely happy about how nice this hotel is. Beautiful room, awesome bed, clean, etc. The only complaints we have are the room service prices (outrageous!) and that no one told us that it is $20 per night to park (yikes!), and that we were not told that the train to downtown was under construction. We got conflicting advice on how to best get downtown. I had planned on using the train exclusively to save $ so I wasn't too happy. It was frustrating, especially since many employees do not speak/read english fluently. Our advice is to check the "L" routes you plan to take and just give yourself extra time if there is construction because you will get shuttled by bus to the affected stops. Wish someone would have told us this before we drove into the city. We tried the train the second time in and it wasn't a big deal, just longer.

TO PARK YOUR CAR IN THE HOTEL PARKING LOT IS VERY EXPENSIVE ON A NIGHTLY BASIS. THEY DID NOT OFFER A DISCOUNT FOR QUEST.

Very pleased with the quality of the room. Very clean, very well maintained.

A VERY NICE CLEAN PLACE TO STAY WITH YOUR PETS

I truly felt at home even before walking in. The concierge assisted me with everything, making sure that my stay was not only pleasant but also unforgettable. I definitely recommend the spa service as well. Great time....Thank you to all the Westin employees.

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well other than a nice place to stay dont touch the mini bar unlees ur going to use the stuff because if u move anything they charge u example the gummy bears are 6$ soda 3$, and so on the mini bar should be free

The onsite restaurant prices are ridiculous. There are no vending machines so you have to buy from the gift shop or the bar. A coke at the bar cost $4.40. The gift shop was closed but I bought one the next day and it was cheaper there ($2.50). Also the bathroom tub and toilet were old, chipped. We were confirmed for a double bed room and they only had a king for us when we arrived. Kind of tough we you have two adults and a 16 year old.

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Excellent comfort and service; convenient to O'Hare and downtown Chicago. Note that the Blue Line station is about a three block walk - which is significantly farther than "across the street" (which is the location provided by the Hotels.com description).