Grosvenor House, A JW Marriott Hotel - Londres

Couldn't fault it! The staff were really friendly and helpful, the rooms were wonderful. The upgrade we had really made the weekend special! Wouldn't hesitate to recommend it!

Este huésped no dejó ningún comentario.

The common areas and rooms at the Grosvenor House are absolutely beautiful and its location in Mayfair by Hyde Park is lovely. BUT, the service is mediocre. It was like the staff had never run a hotel before. First, our rooms were not ready at noon and they offered to store our bags while we went shopping. When we came back 5 hours later, our bags were actually still curbside for anyone to take, despite the hefty tip we had provided. Then, the front desk had told one of the pairs in our party that their king sized bed was actually 2 double beds that could and would be separated. The front desk then sent up a cot instead of ordering the beds to be separated. Our friends called Housekeeping who proceeded to take off all the bedding to be surprised that their king bed was actually a single king. Shouldn't they know before taking every single sheet off? Then they left the bed unmade and Housekeeping had to be called again to have the sheets put back in place. The TV had an automatic low volume setting so we could not hear it (especially since there was a band blaring somewhere outside every night) and the A/C reverted to an automatic setting no matter what we did. When we left, the bellhops accepted our tip but did not help us put our bags in the car. We had stayed in a hotel with great and friendly service (despite being a 4 star) in Belgravia a few weeks before and actually wished we had gone back to it.

Loved the hotel but hated the fact that on top of a pretty high daily charge, they have the nerve to charge another 20 pounds (over $30) per day for internet service. Despite its British sounding name, this is a large, business hotel with lots of Americans tourist. So if you want a true "British" hotel, this is not it. But it's an excellent hotel with all of the necessary amenities, including real American style showers.

Beautiful 5 star hotel with well appointed rooms and extremely comfortable beds (especially for someone suffering with a bad back). Very centrally located, facing Hyde Park and only a three minute walk to the Marble Arch and the hop-on-hop-off tour buses. The only complaint was when we arrived at 8am and asked for early check-in, we were told they put us on the priority list and would have the first available cleaned room but it never happened. We didn't get the room until just after 3pm. However, to make us happy they sent up beatuful complimentary cheese and fruit trays. Definitely would return to this hotel.

Stayed last weekend, three nights for the price of two under the visa payment deal. I have stayed for weekends a number of times in London, but the stay at the Marriott was worth the extra money. Got upgraded to a superior room, made all the difference. Location on Park Lane, superb.

Excellent hotel, staff very pleasent, good location. Only one minus, no tea or coffee facilities in the room.

No Hot water in many areas of the hotel including my room and the salon.

Hotel has been refurbished to very high standards. We were granted with an upgrade when checking-in and our room was just perfect, spacious, quiet, the best bed linnen and a most comfortable bed. We stay in hotels all the time so have plenty of reference points and this hotel clearly is amongst our best experiences.

The hotel will in 2008 be beautiful again but the hotel is under significant renovations - somehing that hotel.coms did not mention The halls are dirty because of the reconstruction and there is a musty order throughout the hotel The staff however are delightful and do try to meet your requests- It is important that we know when hotels are under construction-

Ett fint hotell i bästa läge - nära Hyde Park, varuhusen på Oxford Street, och för den pigge även med gångavstånd till teaterkvarteren. Fantastisk men dyr frukostbuffé som passar den hungrige långsittaren. Vänlig men inte påträngande service.

alt var top , untatt at frokosten var dyr

Had a great time at this hotel, perfect location, nice staff and lovely suite. Recommended!

Supert hotel, rengjøring 2 ganger daglig, alt var tipp topp. Fin beliggenhet og veldig god service.

Fikk oppgradert til superior rom ved ankomst. Meget stort og flott rom. Strålende beliggenhet ved Oxford street og Hyde park.

vi har bodd på flere andre Marriot hoteller, dette svarte ikke til forventningene. Innsjekking skal være fra kl. 1500, da vi ankom litt før tre fikk vi vite at det ville ta minst en time før rommet var klart. vi måtte selv nærmest forlange å få en kopp te mens vi ventet. Vi hadde bedt om et superior ikke-røker rom, men fikk tildelt et rom med flere skilt der det sto "dette er et røkerrom". Resepsjonen svarte surt, at øsnker ikke er det samme som løfter. Rommet lå mot baksiden, aller innerst i en krok, og var svært mørkt. Neste dag var rommet ennå ikke stelt kl. 17.00, til tross for at vi hadde hengt skilt på døren om morgenen. På oppfordring ble det så stelt. Ved 21 tiden braste så en inspektør inn i rommet "for å sjekke at det var stelt"! Hotellets tepper og gulv var skitne og flekkete mange steder, til tross for nylig oppussing. Frokosten var ok, men med dårlig kvalitet på brød, syltetøy og honning. betjeningen her var imidlertid svært hyggelig. Hotellet virket underbemannet, og resepsjonen utmerket seg ved sine sure og lite hjelpsomme ansatte. Da hjelper ikke alt skrytet av fordums tider ved hotellet. Vi vil velge et annet Marriot hotel i London neste gang.

Hôtel très bien placé entre MARBLE ARCH et hyde park corner - plein de restaurants tout près - Très bon confort - la chambre est grande, ce qui est rare à Londres ; la salle de bain en marbre : un vrai bonheur ! Service impeccable - un bemol : les concierges qui ne sont pas à la page

bel hotel, quartier calme, a 15 minutes de pecadilly circle

L'hotel est propre et agréable. Ils y a eu une erreur avec ma reservation au début mais la situation fut rapidement remédiée avec un surclassement :-) Bon hotel, service rapide. Très bon petit déjeuner!

Hotellets service, kvalitet og beliggenhet er i en særklasse

Flot hall, imødekommende og dygtigt personale, fin seng, rent alle steder, eneste indvending er at der ikke er udsigt fra vort værelse

Hvis du ønsker og bo sentralt og samtidigt være i rolige omgivelser så er dette rette hotell. Servise er veldig høyt og ansatte er utrolig imøtekommende og gir gode anbefalinger til oplevelser i London!

Absolut værd at besøge, en oplevelse i sig selv. Eneste anke var en noget larmende aircondition. Ellers var var alt fuldstændigt perfekt.

Vi fik gratis opnormering fra standard. God service. Morgenmaden var dyr, men det er den overalt i London. Hotellet ligger centralt.

annoncé comme 5 étoiles, le service est correct mais ne correspond pas au nombre d'étoiles. La position géographique est excellente et permet de rayonner rapidement vers les différents points d'intérêts.

Kvalitet og standard som forventet eller høyere. Og forventingene var høye, siden jeg har bodd på dette hotellet ca 10 år siden. Da var det det beste hotellet jeg hadde benyttet.

Det var tydelig at Grosvenor House, A JW Marriott Hotel i London verdsatte service og kvalitet rettet mot kundene meget høyt. Et meget trivelig personale sørger for at man på alle plan føler seg til rette og velkommen, og hotellets svært så fasjonable utforming gjør det lukrativt å bo på dette hotellet.

σε εξαιρετική τοποθεσία, πολύ καλή η ανακαίνιση, μεγάλα άνετα δωμάτια, καλό φαγητό, αλλά το σέρβις δεν έχει καμμία σχέση με ξενοδοχείο 5 αστέρων

Dejligt hotel af høj høj standard. Ikke billigt, men prisen værd.

Helt perfekt hotell. Servicen underbar. Jättesnyggt, fräscht. Rummen innehåller allt och lite till. Rekommenderas absolut. Kommer garanterat själv att komma tillbaka. Enda negativa var det dyra priset för internet på rummet. 20 pund per dag.

Gutes Lage, zwischen Hyde Park und " Nobelbezirk " Mayfair, die Straße Park-Lane ( zwischen Hotel und Hyde Park ist stark befahren, bei einem Zimmer zum Innenhof ist es bis auf die Klimaanlagen auf dem Dach ruhiger. 2 Receptionsdamen haben auch Deutsch gesprochen, war hilfreich und zuvorkommend, Service war perfekt. Die nächste U-Bahn-Station, Marble Arch ist in 5-8 Gehminuten zu erreichen. Bei Internetvorbuchung gibt es gute Preiskonditionen.