Embassy Suites LAX International Airport South - El Segundo

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

The Hotel was great but the staff needs some training in customer Service. The less you need the staff the better you will enjoy your stay. Pastor PJH

The breakfast service was awful. The plates, glasses and untensils were not clean. A few times they ran out of plates and utensils. They put out plastic utensils, styrofoam plates and cups. The lines for food were long and when we did get our food we had to wait for table to clear. The help was rude and flippant when we complained about watery eggs, empty milk dispensers, dirty tables, etc. The manager's reception was almost as bad as the breakfast. There were long lines for drinks, empty bowls of tortilla chips and burnt popcorn. The public restrooms lacked soap and sometimes toilet tissue. The room was clean but the help was skimpy with the bath towels. We stayed there a week and each day had to call the front desk to request a couple of more towels. The location is not pretty nor in reasonable walking distance of any shops, restaurants or parks.

Este huésped no dejó ningún comentario.

We thought this was a very good hotel for the price and area. The rooms were well-appointed and comfortable. We had a room on the fifth floor towards the back of the hotel which we thought was quiet. We didn't hear planes during the night, although I did hear an occasional one after waking up in the morning. This was not an issue with us. It was strange that the windows facing the outside were "frosted" so you can't see out. It would have been nice to look out, but it wasn't a big deal. The breakfast buffet was excellent and the buffet staff was very friendly. If we're back in LA, we would definitely stay here again.

Este huésped no dejó ningún comentario.

This hotel is perfect for our family. This was our second stay and we still thought it was wonderful. The indoor swimming pool is great if it's chilly outside. The evening reception with snacks and drinks. A very good complimentary breakfast. The rooms are clean and very comfortable. Would stay here again.

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

Me, my husband and 8 year old daughter enjoyed our stay at this hotel. The only downside was the breakfast. We stay at Embassy Suites quite often and the breakfast at the other locations were better in taste than this one. The other thing we did not like was the smell of cigarrette smoke in the lobby. Ohter than that the hotel was pretty good for the price.

parking costs too much

The hotel is amazing. The cook to order Breakfast was awesome. But do realize you are right next to the airport run way. You can hear every plane that is taking off and landing.

My husband & I have stayed at this hotel before because it is convenient to the freeways and easy to get around the Los Angeles area without getting tied up in downtown LA. The price through Hotels.com was excellent. I had initially reserved rooms directly through Embassy Suites and canceled it in order to use Hotels.com and get the better rate. the complimentary breakfast was great and hotel service overall was good. The only downside is that I thought the $21 price of parking daily was high. The other downside is request a room on the opposite side of LAX since sometimes the noise of the planes was distracting.

Staff very courteous and helpful. Comp breakfast was good.

Manager's "free" drink party with snacks. Full cooked breakfast or continental style in early am. Clean rooms and beautiful surroundings--unusual in a airport hotel.

My husband and our son were in line for breakfast for about 30 minutes. When they got to the counter, they were asked for their ticket, which they don't have (because I got it and I forgot to give it to them). When they can't present any ticket, they were asked for the key, which they don't have it too. Next they were asked for their room number and the clerk can't find the room number in the list too. At that point my husband was really embarrased because of the people behind him. But anyway, the clerk was linient and went ahead and give them their omelet order, however, the damaged has been done. What would be in the mind of the people behind him - some might think that he and my son just sneak in to the hotel for breakfast. I think something must be done about this ticket thing.

Quiet and great staff. Effortless checkin. Very nice breakfast and free too.

It was too expensive for what it was: the room decor was old (revival of the 60's??), the bathroom looked dirty but when you looked closer it was not dirt but just scratches and consequences of aged stuff.The night concierge ( I arrived around 1am) was unpleasant. The bed was comfortable.The room was big.

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

The hotel was in a noisy neighborhood and did little to mask the noise(e.g., my first floor room was across from an alley with a barking dog). Convenient, but expensive for what you get (every amenity came with an additional cost, including a $21 parking fee).

Mold on wall in room - informed mgmt at check-out

Este huésped no dejó ningún comentario.

The Hotel is terrific. Fun pool and kio pond inside the hotel with fish, ducks and turtles. There is not much around to walk too.

Even though the courtyard and lobby was nicely decorated and updated, the room definitely needed attention. The phones in our room didn't work, the bathroom needed a face lift. There wasn't enough towels for the five of us. Even after we had put in a request for additional towels with housekeeping, we didn't get them. I was very disappointed with this hotel.

Great Room For the Money! The only negative comment would be the fact we couldn't get any extension to answer their phone at 10:15 PM trying to leave a Wake up call. The hot breakfast with tons of seating was excellent!!! Perfect for trying to catch a quick breakfast before catching an early flight!

The hotel was outstanding! Beautiful design, I did not feel like I was in the heart of LAX. Staff was helpful and friendly. The only thing... the additional parking fee was a bit much, but other than that... Outstanding!

Good location for getting around LA and to the airport. Pretty much self contained with a resturant, bar and gift shop. Room was pleasant and clean.

The free Breakfast was not your ordinary breakfast. You could have the standard Conitinental B-fast, but they also offered a hot breakfast. The hotel was centrally located to Disneyland and Hollywood. We had a great time there. The airport runways were right outside our balcony where we could barely (if even) hear the planes. The windows are very soundproof.

The public rooms are nice, the staff friendly and helpful, but the rooms are dreary and in need of renovation (peeling paint, old furniture etc). Cooked breakfasts are good but the pastries and coffee are mediocre.

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

I travel for business all over the country, my stay at Embassy Suites LAX in El Segundo was a personal pleasure trip for Christmas. I booked the hotel for convenience as my parents live in El Segundo and wasn't looking for all the amenities I normally require on business trips. Was I surprised about everything at this hotel. The people especially were amazingly into customer care and service 100%. The rooms are fantastically comfortable. I had 4 teenage girls visiting and spent most of their time with me which made the 'suite" a perfect match. Plenty of room. I couldn't be more impressed. Relatives that paid twice what I did at a major airport hotel 1 mile away, cancelled their room and moved over to el segundo embassy suites after visiting my room.

Loved the hotel. Front desk personnel was great. Enjoyed the happy hour and complimentary breakfast. However, I booked two rooms and both were 80 plus degrees. Very uncomfortable and the air did not work at all. Called the front desk but they were unable to help. I guess engineers are not on site and the air could not be fixed. I spent the entire evening and next morning sweating. Had to take another shower. Other than the air conditioning not working, the hotel was very nice and very clean. I would recommend this hotel, but confirm your air works.

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

Este huésped no dejó ningún comentario.

I was surprised that internet access was $9.95 per day --

Thoroughly enjoyed my stay for two nights while in town on business. Rooms were very clean, large and had all the amenities one could need. Staff was very friendly and the restaurant was excellent.

I booked my room online, and requested a room with a city view. When I arrived, I was given a room facing a neighborhood and the entire patio had smoked glass for neighbor privacy. I was planning a romantic birthday weekend for my fiancee'and placed rose petals all over the floor in the entire suite, and wanted to make sure they didnt wilt by keeping the room cooled only to find out the AC wasnt working. I went to the front desk, explained the problem and my room was exchanged. I had the inconvience of removing all of the rose petals, candles, and other items for the special weekend. This took over 1hr. The new room quality wasnt as nice as the previous room, the AC still wasn't working and the bedroom area television wasn't working well either. I left a repair slip at the desk and the issues were taken care of within 2hrs. I just expected more From the Embassy Suites. The best thing they have going is the hot breakfast they serve in the mornings. Also, I have never stayed at a hotel and had to pay for parking. Yes ! you have to pay $20 per night to park at this hotel. OMG ! I feel I deserve compensation for staying.

My daughter and I consider this our favorite hotel....not just this location but other Embassy Suites as well....It is always clean and if there ever is a problem they fix it right away...we also enjoyed the free drinks and appetizers they offered while we watched some college football...I will continue to come back to this hotel because my daughter and I fly a lot....

The main complaint that I have with this hotel was the air conditioning did not work and you could not open a window. I was refunded some of the charges on my account but they did not give me a discount on my room. Parking was $20.00 and internet was $10.00. The room was clean and pretty and the bed was comfortable but we did not sleep any due to it being so hot in the room.

We arrived late... check in was easy and we were settled in our room and heading down to the restaurant to feed our 3 kids 'Thanksgiving' Dinner, within 30 mins of arrival. Though free shuttle was on a break, the hotel told us to take a cab, get a receipt and they would reimburse us. Which was done at check in and pd in cash. Dinner was great, service was prompt and professional. Had to catch early flight out in am and check out was done within minutes. Will definately stay here again if need a place to layover in between flights.

Room was very spacious but no cutlery available for eating in the room Restaurant was average only Decor of the hotel was depressing

Nice place, very convient to LAX

I absolutely loved the room layout. It was extremely spacious. Also the hotel itself was very artistic in nature. Original. Also, a great thing was the cook to order complementary breakfast. How nice was that. Great hotel.

Hotel was acceptable. Bed not very comfortable. Location was convenient for our purpose. Need car, restaurants and shopping not in walking distance. Parking on street free but not usually available, otherwise, cost is high for garage parking. Very close to airport at times noisy.

Este huésped no dejó ningún comentario.