Hampton Inn Bellingham-Airport - Bellingham

I've stayed at Hampton Inn's many times and they are a good chain. I've come to expect a good experience from them. This time, a little thing turned out to be a bigger annoyance. I stayed here midway through a two-week vacation, expecting to rest up, do laundry, provision, etc. It turns out that their washing machine was broken. Unfortunately, they only had one guest washing machine for the whole hotel, and they said it would be down for nearly a week waiting for a part. That can happen, but what was more disappointing was their attitude. The manager-on-duty related to it as though it wasn't a problem. He sent me to a laundromat a couple of miles away. The thing that bugged me was that they didn't relate with it as though they were failing to provide an advertised service. I had checked to make sure they had laundry facilities and paid a bit extra to stay there. If I was the manager there, and my chain advertised a feature like wireless or laundry that wasn't working, I would work harder to help my guests. I'd probably have a backup plan, like a two washing machines for the whole hotel instead of just one. Or I'd offer to have the clothes laundered for the guest. I'd at least reimburse them for the machines at the laundromat. So I went to the laundromat, spent a couple of hours and paid twice as much. Instead of being able to do laundry in the evening after dinner, I took a couple of hours out of my day instead. It's a small thing in the scheme of things, but it left me realizing that this Hampton Inn didn't do as good a job as they usually do.

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After enduring Red Lion of Olympia Washington, this hotel seemed like a 5 star! Needed a late check in and no problem! Clean, cozy, nice little breakfast in the morning, great stay!

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The only fault I could find is that when you try to get into the bed - which is high - the mattress shifts so you have to go to the other side and push it back in place.It is a very comfortable bed.

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A very nice surprise. All staff was very friendly, nice and helpful. Clean comfortable rooms. Fantastic shuttle service. Finally, a hotel you can feel comfortable in. Even my picky relative had good things to say about this one. Will book again.

Cookies were baking and put out on the counter each afternoon. Smelled great! A couple of drawbacks about the motel now: no exhaust fan in the bathroom and the fake wall tiles had pulled away on two corners of the shower so the shower probably won't last long. Breakfast was wonderful but not laid out in a really great pattern. The toaster took forever to toast bread and there were not enough tables and chairs for everyone to sit.

Great front desk staff and nice room. Housekeeping was very limited in cleaning our room, giving us new towels, etc. Had coffee in our room 2 of 5 mornings (and 1 of the 2 was after our arrival). Front desk apologized and discounted our bill, but didn't exactly totally compensate for the inconveniece and we expect a lot more from a Hilton property.