The Grosvenor - Londres

My partener and I stayed i this hotel whilst visiting friends in London and we were very impressed by the quality of this hotel for the price that we paid through Hotels.com. We had a double room over looking the front of Victoria train station the room was very clean and tidy with a nice bright ensuite bathroom. Would recommend to anyone.

I must have had the pokiest room in the place. Can't see how this is rated 4 stars. The place felt tatty and well worn and in need of a refresh. That said, convienient location and functional. Overall, the place seems content to scrape by with the minimum of compliance, with no attempt to exceed expectation or try harder.

When visiting London from Northern Ireland we always stay in this hotel. It is central you can walk, bus or tube to many attractions and there is plenty to do in the surrounding area. We were able to fit in a visit to the Proms even tho we had only arrived around 6pm which was an extra bonus for us We are never disappointed with the staff, facilities and the breakfasts are great. We were disappointed this weekend to find I had booked a room without breakfast!!! however it was soon remideed.

The hotel lobby is impressive and evokes memories of a bygone age, however, once beyond this area, the hotel becomes dingy and in urgent need of a modernisng facelift. Our room was tiny, which wasn't so bad for one night, but the bathroom was dirty and there were cobwebs in one of the corners of the room. The bed was surprisingly comfortable, although it had been made poorly, which was an indication of carelessness and general neglect which permeated the place. The location is excellent but the hotel is overpriced for what it is, relying on what it was to attract guests. Definately NOT worth its five stars. Two would be closer the mark.

This is a huge hotel, very grand, very busy and quite impersonal. The Receptionist was unhelpful, grumpy, rude and unfriendly and insisted we had a twin room even though we asked for a double. Eventually she managed to find one but said it wasn't ready for 2 hours. When we finally got to the room, the bed was squashed up against a corner just like a prison room, it was terrible. The very very helpful and lovely concierge persuaded her to show us additional rooms. We eventually got a room that we could walk around. Not much to ask really. On futher contact with the Receptionist, we asked for fresh milk and a sewing kit which never came......shame really. The other staff were lovely, the room was clean although extremely basic. OK for an overnight but not romantic or remotely luxurious. Really needs a complete renovation.

If you want to see what a great hotel looked liked in the thirties and don’t mind slightly worn-out surroundings, so-so service and smallish rooms then there is nothing wrong with staying here; otherwise consider other hotels.

only a small part of the hotel has been refurbished and frankly it shows. the room i was offered was not as good as a boarding house and i had to pay an extra £30 to get aroom that was clean and tidy - a rip off

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This is one of the worst hotels that I have ever stayed out. Paint is literally peeling off the walls, floors are cracking. The plumbing was poor, and it seems that nothing had been updated in over a hundred years. The staff was fine, but couldn't overcome the dilapidated mess of the hotel

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Overall good experience - rooms need updating but comfortable, staff was lovely and helpful, great location for using the Gatwick Express or the Tude from Victoria Station - easy walk to Westminster Abbey, Buckingham Palace and many other popular London stops.

the reception area is beautiful, but my room was atrocious...no heat (brought in oil heater), mold in the bathroom, etc. This is an expensive hotel...it is convenient for the train, but you still have to face the weather if you have an early train (had to beg to be let out the door that goes right to the station). There are much better places to stay in London for this amount of money!!!!

Our bedroom was very shabbily furnished and smelled of cigarette smoke. The bathroom was very poor and the basin had a large crack in it. Added to all this we had to queue for at least 3O minutes or more for breakfast the following day. The staff seemed unable to cope with the large volume of visitors arriving the night before.

Fantastic foyer, could be a top hotel with a little more investment, but as it is, great value

is it a museum or a hotel? well, it is both - the public areas are fabulous like a museum, and the rooms are ultra modern, superbly finished with everything thought of. Great place to stay.

This was our second Thistle stay in a week (the other one was in Poole) - both need a refurb - and in both cases, their so-called "non smoking" rooms are in need of a proper clean - we woke up each day with the smell of old, stale tobacco in our nostrils. The soft furnishings need fumigating! The staff were great though and the hotel's saving grace - again, in both cases (Poole and Grosvenor) which says something for the quality of their recruitment and training policy. Grosvenor Hotel is very convenient for Victoria Station and very quiet. A good choice if only they could do something about the stale tobacco smell and could afford to refurbish generally.

The Grosvenor Victoria (used to be The Thistle Victoria) is located right in the Victoria Train and Underground Station. It is also just acroos the srteet from a major Bus stop, and only two blocks from the Lonf=don Coach Stati9on -- so it is surely THE most convient of the many London Hoterls. One can ntake the 211 Bus to the Westmisnter Bridge and walk about 100 yards to the London Eye. VERY accommodsating folks, full Enlish Breakfast usually included. Are prices high - yes, but it is only monry. WEhy are you going to England? To learn about your heritage, to see the history, to take in the theatre - then thi sis the place to stay!

The room was very small and basic. I had booked a twin room and got a double when I complained to reception They asked what difference it made . I then has to explain I wanted two single beds.I was told they were fully booked so they couldnt do anything.

I booked one of the single bed rooms for a fantastic rate, after the 15 minute hike to my room i knew why. The hotel has two wings, the older absolutely reeked of cigarette smoke, never mind that i had specifically requested a non-smoking room. Please keep in mind that when i say reek, i mean it smelled like a strip club and made me queasy. After hauling my bags (no bell men offered to help) back to the front desk I was informed that it was *my* fault that i found the room unsatisfactory and that there were no other choices. Switching hotels was equally difficult because the staff, including the manager, were extremely rude. I would absolutely never recommend this hotel to anyone.

On arriving at the hotel we had to wait approx 15 mins to check in. This we felt was far too long as we were only there for the one night and wanted to get out and see the sights. The room was acceptable and bed very comfy, bathroom needed updating and tea and coffee facilities (hidden in a bottom draw!!!) could do with a clean! Breakfast was ok standard buffet where you could help yourself to cooked breakfast or cereals toast etc. This was an extra £10 when added to our room but they were charging £17 if added to your bill WAY TOO MUCH!!! Check out again was very disappointing having to wait again another 10 - 15 mins. Nice hotel but need to brush up on the service

the hotel was really super and the staff was nice. my friend and i had a good laugh because we booked it through one of these sights and the staff had a hard time understanding why we were paying what we were and that caused for an extremely long check-in. so be sure you take your confirmation with you! also, there's an older part of the hotel with smaller rooms (maybe that's why we landed such a great deal) but it was nice and comfy. it's great if you are leaving out of victoria station the next morning.

The difference between the mixed reviews for the Grosvenor Victoria is simple: Deluxe room vs. Standard room. It seems that all the bad reviews (and pictures) are from people who stayed in Standard rooms. I've stayed at the Grosvenor 3 separate times; once in a Standard and twice in a Deluxe. The Deluxe rooms are much nicer and only a little more expensive. The Grosvenor Victoria is perfect for early morning flights out of Gatwick, as the Gatwick Express departs from Victoria Station right behind the hotel. If you stay here, go for the Deluxe room...you'll be glad you did.

the Grosvenor hotel is well positioned for most attractions and sights in london - only a few minutes walk from Buckingham Palace and located next to Victoria station. The hotel is very clean and the lobby is stunning. Rooms are clean and have everything needed for short stay.

Location is the reason for selection but the rooms are sooo outdate that I would not stay here again. The concierge tried to "hustle" by saying they normally charge to carry heavy bags. They met the airline specs so you know they were not that heavy.Also the elevator access us starnge-to get to the 7th floor you go to 4 then take another elevator to 7-- I can only recommend it if you have atrain the next day out of Victoria Station.

Nice place, convenient to walking around Buckingham Palace, Downing St., Queens Guard, London Eye, etc. Victoria Station is right below the hotel, making it easy to get to/from Gatwick via the Gatwick Express train (approx 20 pounds).

First impressions are impressive with a grand entrance and stairway. But we were allocated a room which was tired and old with damaged furniture and wallpaper. Would not have minded if it was cheaper. You have to upgrade to Executive to get a refurbished room which is acceptable. Some rooms noisy if over the main street.

It was a grand OLD hotel, but was dusty, no air conditioning, beds were hard, wonderful English breakfast, staff very nice,no wash cloths, although right next to the Victoria Station, there was nothing else in that area to see, had to take bus or taxi everywhere. Very much OVER PRICED. Would not stay there again. Love London even so.

This is really a great location for getting around London. It is a mere 10 minute walk to Buckingham Palace and then walkable to parks and Knightsbridge with lots of shopping. Also, there are bus tours right outside the hotel and a bustling area with lots of shops. I had a single room, so it was pretty small, but that is expected. The bed was very comfortable, the room was clean and it was surprisingly quiet. The only complaint I have with this hotel is that my original flight was canceled, so I did not arrive until the next day, I had hotels.com call them after I found this out, but they insisted on charging me for the night that I wasn't there, so I figured I should be able to get there before check-in time since I was paying for it anyway, but wouldn't you know that the room wasn't ready. This was very shady, obviously they booked the room anyways and were trying to make double on it. Other than that, it was a great place to stay.

I was satisfied with my stay at The Grosvenor in London. The best part was that the hotel was located right outside Victoria Station for easy transportation. It was also a very short walk to many tourist attractions and restaurants. I would definitely stay at The Grosvenor again.

If you come here for location then it is perfect, it is on top of Victoria Station but the room is OLD and DIRTY! The bathroom is like in the 1900's

The Grosvenor is a lovely, older building, obviously renovated. It is very clean and the employees are very helpful. The location is convenient in one direction to Buckingham Palace and another direction to Westminster Abbey, Big Ben, Houses of Parliment. One lobby hallway leads directly into Victoria Station, convenient for catching the Underground. And last but not least, the price was terrific through hotels.com for such positive features! I would recommend The Grosvenor to anyone visiting London.

We had a problem with the heating in our room and the matter was addressed pronto! We were allocated another, equally, satisfactory room. The service and food were first class. Only drawback was kids not being allowed in bar. Would definitely re-visit, but without the kids!

This hotel is very convenient for catching a train to Gatwick early in the morning.

This hotel was great. I was looking for a cheap hotel and I ended up getting a lot more than I paid for. The room was very comfortable and although small by American standards was perfect for a single traveler.

The hotel is in a great location if you are planning to use London's great public transportation. You can walk out the back door of the hotel and you are in Victoria Station. It is also a short walk to Buckingham Palace and other great points of interest.

Except location and breadfast nothing is worth stay here. Just hundreds of metre to Buckingham Palace is great! But It is like sleep on the train. It is a real hotel on train station. Noise is every minutes.

I have stayed here a couple of times. I have business in the Victoria area, but also need to travel, so the location is great and prices very competitive. The rooms are a bit small (though on my first stay I had a hugh bathroom), but who's staying in the room anyway? Internet is $20 a day, which is the norm. The staff are very friendly and helpful.

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The Thistle Victoria is located in the perfect location for catching a bus, taking the tube and picking up bus tours. Everything is within one block. Public transporttion is a breeze, very clean. If you walk out the rear exit of the hotel you are in the train station complete with eateries, shops and money exchange. The hotel has all the personality of Victorian England that I wanted. Showers are great, hairdryers are weak, good only for short hair. Upkeep in certain areas could be better. I had a huge water stain on my bathroom ceiling, with peeling paint. My room was a nice size but some are fairly small. We had twin beds and they were extremely comfortable. Huge continental breakfast in the morning, make sure its included in your price. Its definitely worth it!

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The bathroom in this hotel had mold and a bad moldy smell. It is used for large groups due to it's location right next to the Victoria train/bus station and it shows.

This is a very lovely, elegant hotel, a bit "worn" in some spots, however that only added to the historical charm. The staff was exceptionally eager to please, especially the Concierge who was so helpful in making tour arrangements for us and offering good advice. My one and only complaint would be that the room was not air conditioned (mid July trip), which would not have been a problem, except that the window would only open about 3 inches and that opening was mostly blocked by the radiator. The ceiling fan barely made the air tolerable. The wonderfully soft duvet-covered comforter was an elegant addition, but I wish they had "soft" pillows to match. Perhaps though, the British like their pillows hard as rocks. Overall, I would definitely recommend this hotel and would not hesitate to stay here again in the future!

Being in Victoria station it was very convenient to Gatwick express which was the goal. But the hotel was in really beat up shape. Peeling wall paper. Ripped carpets with duct tape on them. If it was not a business trip where we there for only one night, I would have serious reservations about staying there for several days. The owners of this property are just milking it for all it's worth.

Beautiful lobby, old but nice. good size room, good price, ideally located to underground and everything, conceirge was outstanding. Would stay again.

The best asset of this hotel is the location. Victoria Station is adjacent and the Palace along with many other tourist attractions, restaurants, and shops are within easy walking distance. The tourist bus stops are right out front.

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The first room we went into the wall paper was falling off the walls. The second room was better but the bed was very uncomfortable. The mattress was hard and lumpy. I would not recommend this hotel again.

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