Macdonald Holyrood Hotel - Edimburgo

arrived late, room not ready, smell of smoke in bedroom, shower changed temp hot to scalding. Couldn't view antique telly from bed!

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The staff were really friendly and helpful, and the hotel was great for a one night stay, very centrally located and fab quality.

After scanning various websites for a good value quality hotel I decided upon the MacDonald Holyrood because of its excellent position at the foot of the Royal Mile and its close proximity to Arthurs Seat amongst other attractions. Now I'm not the suited and booted type, but like to think of myself as pretty presentable, so the snobbish welcome I received after a 6 hour drive from Birmingham was most unwelcome. The hotel and its facilities are good enough, but the problems I encountered were as follows: Checked online for parking charges when making my booking, which I read at £10 per night (potentially an error on my part). On check in I was told parking had never been £10, but always £20 so I reluctantly swallowed that bitter pill. However on checkout I was presented with a bill for £25 per night BECAUSE I HAD BOOKED A SPACE IN ADVANCE!!! When booking the space I was not told at any time about this additional charge. Spent part of an afternoon in the Health Club and my partner and I were given a filthy look when we each took a COMPLIMENTARY towel to use. Facilities were good, but we were again made to feel like second class citizens on what was our first weekend away together. These may seem like petty incidents, but they went a long way towards spoiling my stay in Edinburgh. The hotel really needs to look at its customer service in my opinion.

This hotel is ideally located for exploring Edinburgh. Situated beside the Scottish parliament, it offers easy access to the various bus routes around the city. The hotel itself is clean, quiet, and beautifully decorated. The staff are polite and helpful. It also offers an excellent swimming pool to all hotel residents. The only minor fault I can find with the hotel is the fact that our room was very hot, and the air conditioner was too loud to leave on. However, a day walking around the city will ensure a good nights sleep.

our stay at the Holyrood hotel was a good relaxing break. The staff where very helpful, from the reception desk to the staff in the Spa, everyone had tiime to chat and made my daughter and I feel welcome. The hotel itself is a little out of the main area, but as long as you dont mind a 10 - 15 min walk, the advantage is it is quiet and away from the bustle. The bars and eating places around are good value and good food. We got a taxi into town at night, and to and from the rail station, which where reasonable and prompt. We used the pool and spa facilities, which where of a good standard. The treatments where on a special offer, so we both had a back massage, at a very reasonable price. Our original booking had to be changed, due to an accident involving the staff, we where informed immediatley and we where offered a wide choice of optional times, even next day, which shouldnt have been on the offer. The hotel room was of a good size, clean and well equiped,. The bathroom was large, which is often unusual in large hotels. Overall I would return to the Holyrood, and recommend it to others, as long as you realise it is not central.

The best feature of the Macdonald Holyrood Hotel is its proximity to the Royal Mile. The rooms are spacious and very comfortable. The staff seemed somewhat inexperienced (in training?) but polite.

Really nice hotel in a good location but a tad expensive. Great to have the use of the spa and pool however be aware that parking will cost you an extra £20 a night

No breakfast was included with this room, food was very expensive and there were no surrounding restaurants in the area.

Belle prestation,

Supert med basseng,treningsorm og spa:)