Macdonald Old England Hotel - Bowness-on-Windermere

I sat for twenty minutes in the lounge just off reception as we could not check into our room until four, the weather was very poor and I was soaked to the skin, I asked a number of times if I could check in before only to be told my room would be ready at four, Could not get an answer as to the possibility it would be ready before, due to the adverse weather conditions that would have been nice. So I sat in the lounge for twenty minutes waiting to attract somebodies attention to order a coffee. Eventually my friend came back from the car park and asked a member of staff could we order, I personally found the member of staff to be arrogant and rude, he actually shouted at us, that we would be served when he had finished doing what he was doing,and he only had one pair of hands, I was appalled at his customer service and that for me means I will not go back. There is a huge difference in being professional and down right curt, we we found this to be the case we a couple of members of staff.

The MacDonald Old England hotel is ideally situated in the heart of Bowness and within easy walking distance of the local shops, pier and attractions. Should you enjoy walking, the hotel is also just a pleasant walk a couple of miles from the train station. What you should know is that walking there, downhill, is a lot easier than walking to the station from the hotel. Should walking not be for you taxis and the local 599 bus are readily available. As for the hotel, it is evident that the owners have invested a lot into the hotel. The rooms, furnishing and decorations were all top notch And the spa, which sadly we did not have enough time to do more than look at, appears quiet and serene. I am sure the spa services would have only added to that.

My wife and I stayed here for part 1 of our honeymoon. We found the check in and check out to be quick and efficient with the staff being extremely friendly yet professional. The room was in the main building, which was fairly large. The room was well equipped and had a very comfortable bed. The bathroom was standard and clean. The hotel benefits from a spa facility, and the 'experience shower' is a must!!! We were both delighted with our stay here and will return for future wedding anniversaries!

The Hotel was clean and the staff were very friendly. The Spa was exceptional and Breakfast was very good. One of the best Hotels we have stayed at in the Lakes.